SHOPPING ONLINE
HOW DO I CHANGE MY PERSONAL DETAILS?
HOW DO I CHANGE MY PERSONAL DETAILS?
When logged in, click on the profile icon in the top right hand corner and navigate to 'My Details'. Here you'll be able to update any of your personal details.
WHY WAS MY ORDER CANCELLED?
WHY WAS MY ORDER CANCELLED?
Once you place your order with us, we then make contact with our stores or warehouse who stock the product you have requested. They then accept our request and dispatch it directly to you. Before shipping your order to you, our team carefully check each pair to make sure your new shoes are in perfect condition. Orders can be cancelled by us for the following reasons:
- The stock you have requested has been found by staff as imperfect.
- If the item you have ordered has low stock, it could be purchased in-store before we begin processing your order.
- Unforeseen production/stock error issues.
- Unforeseen mismatch issues.
- Quality concerns.
CAN I CANCEL MY ORDER ONLINE?
CAN I CANCEL MY ORDER ONLINE?
Please contact our customer care team on hello@mipiaci.com.au if you wish to cancel your order.
SHIPPING
WHEN CAN I EXPECT MY ORDER AFTER A BIG SALE?
WHEN CAN I EXPECT MY ORDER AFTER A BIG SALE?
Please note that your order will take an extra 2-3 days on top of our standard delivery times after a big sale. Big sales include Afterpay Day sales, Black Friday sales & Boxing Day sales.
HOW MUCH DOES SHIPPING COST?
HOW MUCH DOES SHIPPING COST?
We've recently updated our shipping rules. We offer free shipping to all orders over $150, otherwise you will be charged a standard $8 shipping fee.
WHEN WILL MY ITEM ARRIVE?
WHEN WILL MY ITEM ARRIVE?
Please expect a 3-6 business day delivery for urban areas & 4-7 business day delivery for rural areas.
CAN YOU SHIP TO AN ADDRESS OUTSIDE NZ?
CAN YOU SHIP TO AN ADDRESS OUTSIDE NZ?
We currently ship within New Zealand and Australia. All shipping is from New Zealand only. We apologise for any inconvenience this may cause.
RETURNS
HOW DO I RETURN SOMETHING I PURCHASED ONLINE?
HOW DO I RETURN SOMETHING I PURCHASED ONLINE?
Please go to our shipping and returns page to read up on the eligibility required to place a return. If you are eligible, you will see the option to place a return within your customer dashboard.
WHAT HAPPENS IF I NO LONGER HAVE MY RETURNS SLIP?
WHAT HAPPENS IF I NO LONGER HAVE MY RETURNS SLIP?
Get in touch with our customer care team at hello@mipiaci.com.au for help with returns or exchanges.
WHAT IF MY ITEMS FAULTY?
WHAT IF MY ITEMS FAULTY?
Sometimes unforeseen faults happen. We encourage you to bring your item back to store, or contact us. If you believe an item to be faulty, please bring the item into one of our stores so it can be assessed. If deemed faulty by our cobblers, we will offer to repair the product to a high-quality finish at our expense.If a repair is not possible, we'll give you an exchange for a new item, store credit or full refund. We cannot process any of these actions unless we physically have the faulty item returned to one of our stores or Distribution Centre. We promise to uphold our end of the deal and do this in accordance with the Consumer Guarantees Act.
