To our Australian community,
Following the recent updates in Victoria, we want to ensure that you are kept up to date with our actions surrounding COVID-19. The health and safety of our people and our customers are always our highest priority.
Our online store is remaining open. Any orders placed will be sent out to you as usual. There may be some potential shipping delays, but we will keep you updated with delivery times on our website immediately as we are made aware.
Our Distribution Centre is remaining open to process returns during this period. Additionally, to make things easy for you, any purchases made from 23rd June 2020 onward will have an extended returns period of 14 days after the lockdown has been lifted. Our return centres in Merchant 1948 stores are closed until further notified. Please note, there may also be some delays in receiving returns to our Distribution Centre. We will work hard to process these as quickly as possible.
We send all our love and support to our Australian community right now. Thank you for your ongoing patience as we navigate these uncertain times. We promise to keep you updated with more information as we become aware. As always, you can always reach out to us on our Instagram, Facebook, live chat or email us at firstname.lastname@example.org if you have any questions.
Sending our love,
The Mi Piaci team